Conflict

Conflicts may be caused by surprises or miscommunications or when people have different information, viewpoints, and experiences. While conflicts may be more common when there is a crisis or when a loved one is dying, they can happen anytime. Solving conflicts involves teamwork and may include the physician, nursing staff, resident/patient advocates (called Ombudsmen), social workers, and the facility resident or family council. At the same time, the medical director may get involved in resolving conflicts between the family and the facility or attending physician. Addressing conflicts requires everyone to put a loved one’s best interests at heart and openly listen to and communicate with others.

AMDA physicians in regions throughout the country have information and guidance on this topic. You can listen to practitioners offer insights about how to prevent conflicts regarding your loved one and resolve conflicts effectively when they do arise.*

Patricia L. Bach, PsyD, RN	California
Daniel Bluestein, MD, CMD	Virginia
Rebecca L. Ferrini, MD, MPH, CMD	California
Keith Krein, MD, CMD	Kentucky
Jeffrey Nichols, MD	New York
*Requires a program that plays MP3 audio files

"Caring for Consumers" clip and copy advice sheets, designed for residents/patients, family members, and future consumers of long term care services, include an introduction to the topic, tips for addressing the issue and enhancing care, a list of questions to ask the physician, and a list of additional resources. Feel free to print and use when speaking to your family and physician.

When Conflict Occurs, Physicians Can Help